Business-to-business (B-to-B)
The exchange of goods, services and information between companies.

Business-to-consumer (B-to-C)
The exchange of goods, services and information between companies and private customers.

Cash Group
A joint ATM network consisting of Commerzbank, Deutsche Bank, Dresdner Bank, HypoVereinsbank and Postbank.

CEP market
Market for courier, express and parcel services.

Consolidated loads
Individual shipments transported overland, both domestically and internationally, are collected at warehouses and consolidated into complete loads. Such loads are always transported between two terminals.

Contract logistics
Granting of longer-term logistics contracts to logistics service providers.

Deutsche Post World Net (DPWN)
Deutsche Post World Net is the name under which the Group appears in public, e.g. in advertising. Deutsche Post AG is the legal name of the Group’s parent company whose stock has been listed on all German stock exchanges since November 20, 2000.

Direct brokerage
Online/direct securities brokerage business.

E-commerce
Electronic commerce: commerce via the Internet.

Exclusive license area/ Exclusive license
In accordance with the Postgesetz (German Postal Act), Deutsche Post AG has the exclusive license (which will expire at the end of 2005) to transport letters and addressed catalogs weighing less than 100g and costing less than three times the standard rate. Exceptions include the transportation of letters with identical content weighing more than 50g and higher-value services providing special features. As of January 1, 2006, the exclusive license (which will expire at the end of 2007) will be lowered to 50g and two-and-a-half times the standard rate.

Factoring
A financing transaction in which a financial service institution (factor) purchases its customers’ accounts receivable on a one-time or regular basis.

Fast Moving Consumer Goods
Consumer goods required on a day-to-day basis which must be shipped quickly, such as food, drinks, and cleaning materials.

Final delivery sorting
Automatic sorting of machine-readable letters according to carrier route.

Full load transport
Complete loads are transported between points which are specified by the customer.

German Postal Act (Postgesetz)
The purpose of the German Postal Act, which has been effective since January 1, 1998, is to promote postal competition through regulation and ensure the nationwide provision of appropriate and sufficient postal services. The Postal Act includes regulations on licensing, price control and the universal service.

Global sourcing
Strategic procurement concept with an international focus. A cross-border search is conducted for suitable suppliers that meet specific quality, time and price requirements.

Hybrid mail
Mail is received electronically as a file, printed and delivered as a letter.

J+1
Figure for the transit time for letters that indicates the percentage of letters that are delivered to their recipients on the first workday after they were handed over to Deutsche Post.

Multi-channel bank
A bank that markets its products and services using several sales channels.

Non-Vessel Operating Common Carrier (NVOCC)
A transport company that carries goods by sea in its own name, and generally also issues its own bills of lading, but does not own any shipping space.

One-stop shopping
The supply of all products and services from a single source.

Online banking
Banking services that are processed electronically and offered to customers via the Internet.

Open service outlet
Modern retail outlet with open service areas.

Outsourcing
The subcontracting of activities (production processes or services) that are not regarded as part of a company’s core business.

Pick-up & delivery (network)
In addition to delivering mail from their vehicles, parcel deliverers pick up mail from customers in their delivery area.

Postal Universal Service Ordinance (PUDLV – Post-Universaldienstleistungsverordnung)
This ordinance was issued in 1999 and decrees to what extent and under what quality standards letters, parcels and press products must be transported within Germany and in Europe.

Regulatory Authority for Telecommunications and Posts (RegTP – Regulierungsbehörde für Telekommunikation und Post)
Created on January 1, 1998 as the successor to the Bundesministerium für Post und Telekommunikation (BMPT – Federal Ministry of Posts and Telecommunications) and the Bundesamt für Post und Telekommunikation (BAPT – Federal Office for Posts and Telecommunications); regulates the German postal and telecommunications market.

Supply Chain Management
The offering of complete logistics solutions tailored to the industry-specific needs of particular customers and covering the entire logistics chain.

UNEX (Unipost External Monitoring System)
Commissioned by the International Post Corporation, this measures transit times for cross-border priority mail items in Europe from the time they are handed over to the service provider to their delivery.